Future Generali, as we know is the insurance joint venture between India’s Future group and Generali of Italy. Now Future Generali has joined hands with Atom Technologies to provide an IVR-based premium payment and renewal facility. This means that now you can pay your premium using your cell phone!! All the policyholder has to do is make payments using his/her credit card on the mobile itself. To avail of this service, the policyholder will need to get in touch with the insurer’s call centre and talk to the customer service representative. The representative will start the three way conference call between the customer, atom and himself. Following that the IVR will prompt the customer to feed in the credit card details using the mobile phone’s keypad. Then the authorization is read out when the traction is completed.
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